Shipping Policy for Distinctive Watches

Effective Date: January 15, 2025

At Distinctive Watches, we strive to provide a fast and reliable shipping experience for all our customers. Please read the following shipping policy to understand how we handle the shipping and delivery of your orders.

1. Shipping Methods and Rates

We offer a variety of shipping methods to ensure that your order reaches you in the most convenient and timely manner. Shipping costs are calculated based on the weight of the items, the shipping destination, and the shipping method selected.

  • Standard Shipping: Delivery typically within 5-7 business days (for domestic orders).
  • Expedited Shipping: Delivery typically within 2-3 business days (additional fees may apply).
  • International Shipping: Available to select countries. Delivery times vary based on the destination, customs processing, and local postal services. Please allow 7-21 business days for international shipments.

Shipping charges will be displayed during the checkout process, based on your order and location.

2. Order Processing Time

  • All orders are processed within 1-2 business days of receiving the order.
  • Orders are not processed or shipped on weekends or public holidays.
  • If there is a delay in processing your order due to product availability or unforeseen circumstances, we will notify you via email.

3. Shipping Destinations

We offer shipping to locations within the United States and internationally. Some regions may have restrictions, and not all international destinations are eligible for delivery. If we cannot ship to your location, we will notify you during the checkout process.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

5. Shipping Address

  • It is your responsibility to provide an accurate shipping address when placing your order. We are not responsible for delays or non-delivery caused by incorrect address information.
  • If you notice an error in your shipping address, please contact us immediately at support@distinctivewatches.com or call (803) 555-0123 to update the information before the order is shipped.

6. Shipping Delays

While we strive to ensure timely delivery, certain factors such as severe weather, customs processing (for international orders), or carrier delays may cause unforeseen shipping delays. Distinctive Watches is not responsible for delays caused by circumstances beyond our control. However, if your shipment is delayed, we will do our best to provide you with updated information.

7. Lost or Damaged Packages

If your package is lost, damaged, or you receive the wrong items, please contact us immediately. We will work with the shipping carrier to resolve the issue and provide a resolution, which may include a replacement or refund.

Please retain the original packaging for damaged items, as it may be required for claims.

8. Customs, Duties, and Taxes (for International Orders)

For international shipments, customs duties, taxes, or fees may apply upon arrival in your country. These charges are the responsibility of the customer. Distinctive Watches is not responsible for any customs delays, taxes, or duties imposed by the destination country.

We recommend contacting your local customs office for information on applicable fees or taxes.

9. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our shipping practices.

10. Contact Us

If you have any questions or concerns regarding shipping, please reach out to us: