Sales Policy for Distinctive Watches

Effective Date: January 15, 2025

At Distinctive Watches, we are committed to providing high-quality products and exceptional customer service. Below is our Sales Policy, which outlines the terms and conditions for purchasing products from our website, distinctivewatches.com. Please read carefully before making a purchase.

1. Order Acceptance

All orders placed through distinctivewatches.com are subject to acceptance by Distinctive Watches. We reserve the right to cancel or refuse any order at any time for the following reasons:

  • The product is out of stock or unavailable.
  • The billing information provided is incorrect or unverifiable.
  • We suspect fraudulent activity or unauthorized use of the payment method.
  • There is an error in the pricing, description, or availability of the product on our website.

Once your order has been processed and shipped, it will be considered accepted.

2. Pricing and Availability

  • Prices: Prices for products displayed on distinctivewatches.com are in USD (United States Dollar) and are subject to change without notice. We make every effort to ensure that the prices and availability of products on our website are accurate at the time of listing. However, we reserve the right to correct any pricing errors or inaccuracies on the website. If a price discrepancy occurs after you have placed your order, we will notify you and provide you with the option to accept the updated price or cancel your order.

  • Sales Tax: Sales tax will be applied to orders based on your shipping address and applicable tax rates. The final amount of sales tax will be calculated during the checkout process.

  • Promotions and Discounts: We may offer special promotions, discounts, or limited-time offers. These offers are subject to terms and conditions and may not apply to all products. Promotions and discounts may not be combined with other offers unless explicitly stated.

3. Payment Methods

We accept various payment methods for your convenience, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
  • PayPal: Secure online payment system allowing you to use your PayPal balance or any linked credit/debit cards.
  • Other Payment Methods: Additional payment options may be available depending on your location.

Payments are processed securely through third-party payment processors. All payments will be processed in USD (United States Dollar).

4. Order Confirmation

After placing an order, you will receive an order confirmation email with the following details:

  • Order number
  • Product(s) purchased
  • Total amount paid (including taxes and shipping charges)
  • Shipping address and selected shipping method

This email serves as proof that your order has been received and is being processed.

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping methods, including standard and expedited shipping. Shipping fees are calculated based on the weight and size of your order and your delivery location. Shipping costs will be displayed during the checkout process.

  • Order Processing Time: All orders are processed within 1-2 business days after receipt. Orders are not processed on weekends or holidays. If there is any delay in processing your order due to product availability or other unforeseen circumstances, we will notify you via email.

  • Shipping Timeframes: Delivery times vary depending on your location and the shipping method selected. Once your order has shipped, you will receive tracking information.

  • International Shipping: We offer international shipping to select countries. Delivery times for international orders may vary, and customs fees, taxes, or duties may apply. These additional costs are the responsibility of the customer.

Please refer to our Shipping Policy for more detailed shipping information.

6. Order Changes or Cancellations

Once your order has been placed, we begin processing it immediately to ensure quick delivery. If you need to make any changes or cancel your order, please contact us as soon as possible at support@distinctivewatches.com. We can only modify or cancel orders before they have been shipped.

7. Returns and Refunds

If you are not fully satisfied with your purchase, we offer returns and refunds in accordance with our Refund and Returns Policy. For more information on how to return an item or request a refund, please refer to our return policy.

8. Warranty and Product Information

  • Product Descriptions: We make every effort to provide accurate and detailed descriptions of all our products. However, slight variations in color or size may occur due to different monitor settings or manufacturing differences.

  • Warranty: All products sold through Distinctive Watches are covered by the manufacturer’s warranty, where applicable. If you receive a defective product, please refer to the warranty details or contact us for assistance.

9. Customer Support

If you have any questions or concerns regarding your order or any other aspect of the sales process, please feel free to reach out to our customer service team:

10. Changes to This Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our sales practices.